Technology Advisor Blog

We're often asked about the different options available for Internet access.  You may be moving your office, or perhaps you need an upgrade in speed and reliability because you're going with a VoIP phone system.  You may also have moved to a cloud-based mission critical business application and you want a secondary connection for redundancy.  

It's a new year, and a great time to evaluate what's working well in your business and what could be better.  If you don't have a robust Cybersecurity plan in place for your business, now is the time to get started.   

Today is Cyber Monday, and that means that billions of transactions will occur on line.  That also means, as TransUnion puts it, "what's convenient for shoppers can also be a huge opportunity for savvy identity thieves, who steal information provided on Internet transactions for their own monetary gain."  

Yesterday afternoon users across the country lost Internet access for about two hours.  Some users had intermittent outages and slow downs, and some lost connectivity altogether.  All our clients with Comcast Internet were affected and we were on the phone non-stop talking to businesses who were disrupted by the outage.  The map above from downdetector.com shows the impact was nationwide.

Here's an awesome Microsoft Windows feature you probably didn't know about.  The Windows Steps Recorder can be used to record your screens and document the steps taken for a specific computer task. With this feature, you can create how-to documents or document problems for you or someone else to refer to later.  If you're trying to help someone solve a computer problem, this is also an easy way for them to show you what they're having trouble with - identifying the exact steps.  What a great tool!

A new wireless security vulnerability related to WPA2 encryption puts almost every WIFI device at risk for hijacking and eavesdropping.  This was the major headline yesterday and we've been busy updating security on our managed clients.  

If you just got a new computer you might think its a good idea to sell or donate your old computer.  Why not make a few bucks or do a good deed?  

The US Department of Health and Human Services Office for Civil Rights July #Cybersecurity update reminds you to train your workforce so they don't get caught by a phish!  This statement is specifically targeted to healthcare "covered entities" but really applies to all businesses and computer users.

Stay alert when reading through your email.  Our Cybersecurity advice focuses on "layers" of security, and even with all the technology in place to protect you, the "bad actors" will always resort to new tricks.  End user education and vigilance are key.

Modern technology enables us to accomplish so much, but when there's a disruption, we're reminded of our dependence, and it's painful!  Last Thursday and Friday, many users were affected by delays in sending and receiving emails.   The systems at Rackspace, one of the leading cloud providers in the world, became overloaded and disrupted services for many users, including a number of Ekaru clients.