Technology Advisor Blog

Know where your Recovery Disks are!

Posted by Ann Westerheim on 5/21/12 9:08 AM

Recovery your ComputerIf you get a severe virus on your computer, or some sort of other system corruption, and it doesn't look like your system will ever work right again, don't panic!  It's possible to recover your system to its original state IF you have all your disks!

We strongly advise all users to keep all the disks that come with their computer, and any purchased software.  Without these disks, recovery is still possible, but more complicated and time consuming.

HP has a great post on their site that walks through options to recover your computer - Looking for Recovery Disks?  All vendors handle things slightly differently, but this gives you a general idea of what to do.  If your computer came with recovery disks, keep them in a safe location.  If the system didn't ship with disks, usually you're instructed to create the recovery disks yourself when you first start up the system.  If you didn't do this, there's still hope.  If your system is still functioning, HP provides a recovery solution on a separate portion of the hard drive that you can access.  If this fails, there's still hope:  you can order recovery disks directly from HP.

As with a lot of things, the best solution is to be prepared in advance.  Take a moment to check that you have all your disks. If we need to do a rebuild for you to get your system back to "new" condition, the process is a LOT faster if you have all the disks.

Tags: HP Recovery Disk, Rebuild a computer

How to Import Multiple Calendar Entries in Outlook 2010

Posted by Ann Westerheim on 5/9/12 3:55 PM

Import Outlook 2010At the start of the Spring soccer season, I had the task of making sure all the practice and game times for my family got posted in my Outlook calendar.  With a game every weekend, and two practices during the week (times two teams), an entire season's worth of entries would have taken a long time.  The good news is that the soccer league made it easy by enabling an export of the calendar right on their web site.  With a simple click of the link to "Download for MS Outlook", they had already set up an export of the data, and all I had to do was import it into Outlook.

This may sound intimidating if you're a beginner, but it just involves a few mouse clicks.  With my exported calendar from the web site saved as a "CSV" file (Comma Separated Value), the next step is to go to the "File" tab in Outlook and select "Open" from the left hand navigation.  Next, hit "Import", select "Import from another program or file", select "Comma Separated Values for Windows", then browse for the file, and hit "next".

This is just one example of using the "Import" function, but keep in mind that you can export and import contacts too.  Learning a few simple key strokes can save a lot of time!

Tags: Outlook 2010, Calendar, Import

Problems with Intuit (QuickBooks) Merchant Services and Internet Explorer 9

Posted by Ann Westerheim on 5/2/12 3:11 PM

QuickBooksKeeping your computer system up-to-date is important, but every once in a while an update can cause a problem.  Recently, Internet Explorer 9 caused some trouble with Intuit Merchant Services.  In our office, what we saw is that hitting the "submit" button to complete a transaction did nothing at all (no error message, no response).  If you clicked away to "cancel", then an error message would appear.  Turns out there are several symptoms reported:  web pages missing information or not rendering properly, downloads not working, "Page Cannot be Displayed" when accessing known good links, and similar problems. 

For work arounds, go to the Intuit QuickBooks support page:  Alternatively, transactions can be processed outside of QuickBooks through the Merchant Center -  You may not see any problems, and most of the early problems have been resolved, but if you see problem that can't be worked around, you can reach Intuit support at 800-558-9558.

Tags: Intuit, QuickBooks, Merchant Services, Internet Explorer 9

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