Technology Advisor Blog



Dropbox - Know when to use it (and when not to!)

Posted by Ann Westerheim on 10/28/11 4:21 PM

Yesterday, during a meeting with a local business group, we started talking about data backup, and one of the attendees mentioned she's using Dropbox to backup the book manuscript she's been working on for a year.  While Dropbox is THE hot new Internet start-up (check out the recent article in Forbes), and it's a beautifully simple tool for collaboration and mobility, I cringed at the thought of relying on this service to protect a years worth of work.  I strongly suggested that she set up a secondary backup for her work, and also mentioned to the rest of the group to check into security and privacy concerns. 

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Tags: data backup, Dropbox, mobility, collaboration





Using "Bcc" When Sending eMails - Watch Out!

Posted by Ann Westerheim on 10/14/11 9:32 AM

I talked to a client earlier this week about using "Bcc" - "Blind Carbon Copy" when sending emails, and I thought this would be a good subject for a blog post.  "Bcc" allows you to copy someone on an email without letting any of the other recipients know.  It's a handy tool in some cases, but it's also worth knowing a bit more so you don't make mistakes.

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Tags: Microsoft Office, Bcc, eMail Outlook 2010





Help! My Brother MFC-495 Printer Won't Print Black

Posted by Ann Westerheim on 10/12/11 9:04 AM

After a busy day at the office, it's time for IT support for the kids.  Last weeks call for help was an urgent - "The printer isn't printing!"  Typically, the printer is off-line, or the wrong printer was selected, but this time was different: paper was coming out, but it was blank.  I checked the ink cartridges and they were all fine.  I thought maybe the ink level indicator wasn't working, so I put in a new black cartridge.  No success.  The page was completely blank.  The work of fiction needed to be printed, so I changed the font color in the document to navy blue, and it printed fine. 

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Tags: printer, clean print head, Brother MFC-495





Viewing "shortcuts" in Office 2010

Posted by Ann Westerheim on 10/7/11 11:03 AM

After our last webinar, one of our attendees asked:  "In old versions of Microsoft office, you used to be able to ‘turn on’ short cuts; this essentially allowed you to see, when clicking on an action, say ‘cut’ or ‘copy’ what the short cut key for it was – can I do that in the ribbon?  I have looked but don’t see anything.  I use short cut keys a lot and know a number of them ‘by heart’ but it would be nice to see them in the ribbon too."

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Tags: Keyboard Shortcuts, Microsoft Outlook, Office 2010





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