Technology Advisor Blog

Keep Your Company Running Smoothly with Ekaru’s Enterprise IT Services

Posted by Ann Westerheim on 4/1/20 12:11 PM

enterprise IT services

Companies across industries are experiencing unprecedented stress and pressure right now on account of the COVID-19 pandemic. Offices are shutting down, employees are working remotely, and the sense of structure your team was accustomed to may be starting to feel like a distant memory. 

These dramatic changes are hitting small to medium-sized businesses especially hard, as they may not have the same kinds of internal resources that are available to a larger corporation. This rings particularly true when it comes to remote IT services for small businesses. And since your newly remote workforce needs consistent and reliable access to the tech and tools that help them do their jobs, this can prove challenging.

If you’re looking for remote IT support for small business teams, then Ekaru is here to help. We know how stressful our current situation is, and we’re committed to providing enterprise IT services so you and your team can keep your company fully operational. Here’s just a glimpse into what form our enterprise IT services can take: 

Data Backup, Recovery, & Disaster Prevention

Your company’s data is the backbone of your entire organization. Without it, you might as well be adrift at sea. And with most teams now working remotely, you need to make sure your company not only has access to the data they need (more on that in a moment) but also that that data is secure, backed up, and not at risk to disappear when it’s needed most.

At Ekaru, we operate off of a “Prevent, Detect, Recover” strategy for your data. We’ll work alongside you and your team to identify essential data, outline a backup plan (and train users to implement it when needed) that will fit your budget, regularly monitor your data backups, run tests to make sure everything is running smoothly, and if worse comes to worst, support you in the data recovery process.

Easy-to-Access Cloud Storage

For a remote workforce to truly thrive, it needs to access any data it may need whenever it may need it. With Ekaru’s services, you’ll be able to get into your files from anywhere you are and from any device that you may be using. 

This means you can share data across your business and synchronize files with your team so you’ll never encounter an out-of-date document again. Our cloud storage services will protect your data with an AES 256 encryption, so you can rest easy knowing that your data is securely stored away in a place only the people you want to access it can access it.

Remote Enterprise IT Services For All Your Needs

Not every company has access to the full range of enterprise IT services and support they may need, and Ekaru wants to bridge that gap. We’ve made it our primary mission to provide enterprise IT services for small businesses, medium-sized businesses, and anyone who needs an extra bit of technical expertise. 

Where some IT support teams operate off of a “break/fix” mentality—where you have to wait for something to go wrong before they can help—Ekaru’s philosophy is centered on constantly and proactively monitoring and maintaining your network so your business stays productive, no matter what

You don’t need an entire IT department to stay afloat during these trying times. With our team of highly-trained technology professionals on your side, your small to medium-sized business can have the highest quality remote IT support at a price that works for your company’s budget. We have the enterprise IT management tools and solutions you need to meet all of your IT needs and to help you continue to make strides toward the continued pursuit of your business goals.

Tags: data backup, cloud, data security, remote work

What is Cloud Computing?

Posted by Ann Westerheim on 11/29/12 5:15 PM

Cloud computing WikipediaIt's the latest buzz word in technology - the "cloud".  Many of our clients are asking about the cloud, so we want to take some of the mystery out of it.  The definition from Wikipedia sums is up simply:  "Cloud computing is the use of computing resources (hardware and software) that are delivered as a service over a network (typically the Internet)".  The name comes from the cloud diagram that is typically used in network diagrams to symbolize the Internet.  

The underlying business principle is that you can decrease operating costs by outsourcing applications, hardware and support to the cloud provider.  A very popular book that came out a few years ago, The Big Switch, by Nicholas Carr presents the analogy that over 100 years ago, businesses used to generate their own power locally, and then moved to the newly built electric grid, which turned power into a utility.  The analogy follows that computing is now turning into a commodity resource and it isn't cost effective to run everything locally.

The concept sounds new and radical, but if you're worried that your behind on this new trend, rest assured you're probably already operating in the cloud but you just don't know it.  If you used AOL email in the 90s, you were already in the cloud!  

These days, we typically recommend a hybrid approach to computing.  We currently manage support for our clients through the cloud with our managed services.  We still go on site for installations, and we don't want to lose the personal contact with our users, but much of the support and monitoring we do is through the cloud.  Our managed systems report back to us if, for example, antivirus protection isn't up to date and we can remediate most support issues remotely.  

Are you running an on-line backup?  Then you're in the cloud too.  We strongly advise automated, encrypted, backup "to the cloud" to make sure your files are safe.  You may think of it as "on-line backup", but you can also talk about it as "cloud backup".  If you're still running a tape backup, it's time to change!  

If you don't own your own e-mail server, then you're using cloud based email.  Many of the industry-specific applications we see our clients working with are also "in the cloud".  During the "dot-com" days, it was called the "ASP" model - Application Service Provider.  Salesforce.com is one of the major applications used by many businesses for CRM - Customer Relationship Management.  Applications "in the cloud" provide much higher capabilities over what could be afforded on a stand-alone server, but when the Internet is down, so are your applications.  

The things to think through in your cloud strategy are cost, performance, and reliability.   Many small businesses maintain local servers for the performance gains, in parallel to using cloud based applications.  If you share files locally, then you always have access to them.  If you rely 100% on the cloud, you'll have a problem when the connection speed is slow, or down.  Ken Olsen, founder of Digital Equipment Corporation (DEC), famously called PCs "snake oil" years back, and perhaps he was just thinking too far ahead.  We don't think it's time to move your PC into the cloud, but we've almost come full circle back to the days of mainframes and terminals.  Not there yet, though, and with the low cost of computing, I'm not ready to give up my local apps.


 

Tags: Internet, Cloud computing, cloud

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