These days, office phones are basically computers on your network. VoIP stands for "Voice over IP", which is a fancy way of saying that the phones work over a computer connection, not the old standard phone lines we all used to have. Years ago, if you had small business with about ten employees, you may have needed to get at least five phone lines to make sure that at least half of your team could be on the phones at the same time. If a sixth call came in, that would end up getting a busy signal. With VoIP, you can have as many simultaneous calls as you want, and it all works over your Internet connection - no "phone lines" needed.
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Have you ever hit the wrong * command on your phone and wondered what you did? I recently added a new FiOS phone line at home, and saw that the new way to check for voicemail from a home phone is to dial *86 (*VM). I wondered if that would work on our "regular" line, so I tried it and all I heard was "you have canceled...". Not able to clearly hear the whole message, I was very worried at first that I had canceled my voicemail and looked up the codes on line. At first I had a little trouble figuring out what they are called, and then I found they are called "Star Codes". They are also called "Calling Features". In case you're ever in the same situation, here is a quick snapshot for reference:
Tags: Verizon, FiOs, Voicemail