Obsess with Customer Success

We care deeply about our clients and the outcomes we deliver. It’s not just about fixing problems — it’s about making a real difference to your business. We take ownership, go the extra mile, and always act in your best interests.

TEAMwork

We believe the best results come from working together. Internally and with our clients, we collaborate openly, support one another, and share knowledge to achieve more as a team.

TECH Savvy

Technology never stands still — and neither do we. We stay ahead of the curve, continually learning and evolving so you benefit from the latest solutions without the growing pains.

Figure it Out

We don’t pass problems around or wait for answers, we take responsibility and get it done. Whatever the challenge, we apply our experience, think creatively, and find a way forward.

Attention to Detail

It’s the small things that make the biggest difference. We take pride in doing things properly — from accurate configurations to clear communication — ensuring nothing gets missed.

Friendly and Helpful

This isn't just a job to us; it's what we love. You'll feel that energy in every conversation, every project, and every problem we solve.

Our Story

In 2001, I founded Ekaru with a clear mission: to bridge the digital divide by delivering enterprise-class IT and cybersecurity services to small and medium-sized businesses in our local community. With three engineering degrees from MIT and a decade of experience in high-tech research and product development in the semiconductor industry, I switched gears to focus on the immediate impact of technology. Technology shouldn't only benefit big businesses - local businesses were being left behind in the rapidly evolving digital landscape.

At Ekaru, our team combines deep technical expertise with personalized, responsive service to build trusted relationships with our clients. We're committed to empowering local businesses with the technology and support they need to thrive in today's competitive environment.

Ann - Founder and President Ekaru

Founder and President, Ekaru

Our Mission

Our mission is to provide enterprise class IT and Cybersecurity services to local businesses.

At our core, we believe IT support should be smarter, faster, and always evolving. That’s why our team goes beyond the office walls - attending industry conferences, building strong vendor relationships, and staying plugged into the latest innovations across multiple industries.

We bring that knowledge back to you. Through daily huddles, weekly strategy meetings, and dedicated tech roundtables, our entire team shares what we learn so every client benefits - not just from one technician’s experience, but from the collective brainpower of our entire company.

It’s this culture of learning, collaboration, and relentless improvement that sets us apart - and helps our clients stay secure, productive, and a step ahead in a fast-moving world.

Ekaru - Team - IT and Cybersecurity Services for SMBs-1

Ann Westerheim, PhD

Founder and President

Ann Westerheim, PhD, is the Founder and President of Ekaru, providing cybersecurity and IT services to Boston-area businesses. An MIT-trained engineer, she’s a tech innovator passionate about bridging the digital divide.

Linda Hanson

Director of Operations

Linda Hanson is a seasoned management professional with 20+ years of experience in IT, banking, retail, and more. She excels in operations, project management, and building strong customer relationships.

Adam Harte

Director of Technology

Adam Harte is an IT expert with nearly a decade of experience in cybersecurity, networking, and tech education. He simplifies complex topics, making technology accessible while ensuring strong security measures.

Karen Tine

Finance Manager

Karen Tine manages our finances, insurance, and contracts - and serves as a helpful resource for clients with questions about billing, coverage, or paperwork

Larry Rintoul

Operations Coordinator

Larry Rintoul coordinates all our technical resources to schedule support and installations. He also handles equipment purchases - all the CPU, RAM, GPU, SSD, NICs, WIFI and HDMI so you don't have to! He's got you covered.

Cameron Dindal

Senior Technology Advisor

Cameron Dindal is a Senior Technology Advisor with a passion for firewalls, wireless networks, and power management - keeping your systems secure, connected, and powered up.

Rob Gobell

Senior Technology Advisor

Rob Gobell focuses on Microsoft 365, security reporting, email protection, and tackling tough support escalations - keeping your tech secure and running smoothly.

Chris Miranda

Technology Advisor

Chris Miranda Specializes in Microsoft 365, security, SharePoint, Teams, and cloud migrations - supporting both clients and the team through every step

Zac Demmons

Technology Advisor

Zac Demmons focuses on servers, firewalls, networking, backups mobile device management, VoIP Phones, and field support.

Jonathan Shoemaker

Technology Advisor

Jonathan Shoemaker focuses on working with clients in the field, specializing in all things Apple, mobile device management, and helping people be productive with tech.

Alex Cadavieco

Technology Advisor

Alex Cadavieco divides his time between remote support and helping clients one-on-one in the field. His main focus is on Microsoft Active Directory, Firewalls, Switches, and Networking.

Kristian Silva

Technology Advisor

Kristian Silva focuses on Supports clients both remotely and in the field, tackling VoIP phone projects, hardware deep dives, and everything in between.

Michael Mosaad

Technology Advisor

Michael is the friendly face of our help desk, delivering fast, reliable support with patience and a smile. From setting up new users to resolving day-to-day issues, he keeps our clients productive and stress-free

Sandeep

Technology Advisor

Sandeep works behind the scenes. managing security patching, backup monitoring, security licenses - the critical foundations that keep things running.

Arnab Kirtania

Technology Advisor

Arnab helps businesses stay one step ahead of cyber threats. Specializing in identity and endpoint security, he ensures every system is properly configured, compliant, and continuously protected. His proactive approach minimizes risk, strengthens defenses.