About Us

Our Story

In 2001, I founded Ekaru with a clear mission: to bridge the digital divide by delivering enterprise-class IT and cybersecurity services to small and medium-sized businesses in our local community. With three engineering degrees from MIT and a decade of experience in high-tech research and product development in the semiconductor industry, I switched gears to focus on the immediate impact of technology.  Technology shouldn't only benefit big businesses -  local businesses were being left behind in the rapidly evolving digital landscape.

At Ekaru, our team combines deep technical expertise with personalized, responsive service to build trusted relationships with our clients. We're committed to empowering local businesses with the technology and support they need to thrive in today's competitive environment.

Ann - Founder and President Ekaru

 

 

 

Founder and President, Ekaru

Ann Westerheim - Ekaru IT and Cybersecurity Founder

Our Mission

Our mission is to provide enterprise class IT and Cybersecurity services to local businesses.

At our core, we believe IT support should be smarter, faster, and always evolving. That’s why our team goes beyond the office walls - attending industry conferences, building strong vendor relationships, and staying plugged into the latest innovations across multiple industries.

We bring that knowledge back to you. Through daily huddles, weekly strategy meetings, and dedicated tech roundtables, our entire team shares what we learn so every client benefits - not just from one technician’s experience, but from the collective brainpower of our entire company.

It’s this culture of learning, collaboration, and relentless improvement that sets us apart - and helps our clients stay secure, productive, and a step ahead in a fast-moving world.

Ekaru Team Lunch April 2025 - TeamWork
Larry - Ekaru Service Coordinator

Meet the Ekaru Team

Ann Westerheim, PhD

Founder and President

Ann Westerheim, PhD, is the Founder and President of Ekaru, providing cybersecurity and IT services to Boston-area businesses. An MIT-trained engineer, she’s a tech innovator passionate about bridging the digital divide.

Linda Hanson

Director of Operations

Linda Hanson is a seasoned management professional with 20+ years of experience in IT, banking, retail, and more. She excels in operations, project management, and building strong customer relationships.

Adam Harte

Director of Technology

Adam Harte is an IT expert with nearly a decade of experience in cybersecurity, networking, and tech education. He simplifies complex topics, making technology accessible while ensuring strong security measures.

Karen Tine

Finance Manager

Karen Tine manages our finances, insurance, and contracts - and serves as a helpful resource for clients with questions about billing, coverage, or paperwork

Larry Rintoul

Operations Coordinator

Larry Rintoul coordinates all our technical resources to schedule support and installations. He also handles equipment purchases - all the CPU, RAM, GPU, SSD, NICs, WIFI and HDMI so you don't have to! He's got you covered.

Cameron Dindal

Senior Technology Advisor

Cameron Dindal is a Senior Technology Advisor with a passion for firewalls, wireless networks, and power management - keeping your systems secure, connected, and powered up.

Rob Gobell

Senior Technology Advisor

Rob Gobell focuses on Microsoft 365, security reporting, email protection, and tackling tough support escalations - keeping your tech secure and running smoothly.

Chris Miranda

Technology Advisor

Chris Miranda Specializes in Microsoft 365, security, SharePoint, Teams, and cloud migrations - supporting both clients and the team through every step

Zac Demmons

Technology Advisor

Zac Demmons focuses on servers, firewalls, networking, backups mobile device management, VoIP Phones, and field support.

Jonathan Shoemaker

Technology Advisor

Jonathan Shoemaker focuses on working with clients in the field, specializing in all things Apple, mobile device management, and helping people be productive with tech.

Alex Cadavieco

Technology Advisor

Alex Cadavieco divides his time between remote support and helping clients one-on-one in the field. His main focus is on Microsoft Active Directory, Firewalls, Switches, and Networking.

Kristian Silva

Technology Advisor

Kristian Silva focuses on Supports clients both remotely and in the field, tackling VoIP phone projects, hardware deep dives, and everything in between.

Michael Mosaad

Technology Advisor

Michael is the friendly face of our help desk - handling day-to-day support, setting up new users, and helping clients with patience and a smile.

Sarah Carroll

Community and Communications

Sarah leads community outreach and social media, visits local businesses, and builds strong client relationships - while spreading awareness about cyber scams and security best practices.

Sandeep

Technology Advisor

Sandeep works behind the scenes. managing security patching, backup monitoring, security licenses - the critical foundations that keep things running.

Ekaru - Ann -Nancy

Our mission is to provide enterprise class IT and Cybersecurity services to local businesses.

Why Choose Ekaru?

Not too big and not too small

You get team coverage with the expertise and access you need, and we're also small enough to really get to know you. You don't get handed off from a slick sales team to a generic team of techs who don't know you. If you need a 24x7 help desk, we've got that too!

Customer Commitment

Knowledgeable, responsive, reliabiable, proactive, personable, and easy to work with. We've worked with many clients for over 10 years - ask us for references.

Experience

We have managed IT support for hundreds of businesses in just about every industry. Our engineers all have senior level technical experience, and we work as a team, so you get access to everyone's expertise.

Technology Passion

We're passionate about technology. In our free time we love to read about new technology and test new solutions, so you have access to the latest information.

Single Source Solution

We can handle everything from installing a new printer, to helping with technology strategy and everything in between. We do the research and form great relationships with technology vendors to bring you the best solutions. We attend the major industry events and stay up to date on all the latest technology.

Guarantee

We will do what it takes to make your technology work! When you need technology help we'll be there for you.

What our clients say

"Best tech company for small companies - much appreciated, what you do for us""

"Great service, extraordinary expertise"

"Ekaru is very responsive. They have services that fit my business: not too big, not too little, just right"

Ekaru - CRN MSP 500 2025
GTIA - Global Technology Industry Association
Nashoba Valley Chamber of Commerce-1
Greater Lowell Chamber of Commerce