Over the past two weeks, Ekaru engineers have closed over 1,000 tickets as we helped local businesses transition to work from home and remain as productive as possible.
Information Technology is classified as an "essential service" and Ekaru remains fully available to support our community, while following social distancing protocols. Please refer to the list of Covid 19 Essential Services that are exempted from the Massachusetts emergency order.
Ekaru is fully configured to work through situations like this. We have previously established a disaster recovery plan and leveraged technology to maintain full functionality to work remotely. We are also fully committed to mitigating the risk of exposure to and transmission of the virus.
Please call for urgent support issues, and email for non-urgent issues. Most support calls that we would have gone on site for will now be handled remotely, and for urgent issues that require an onsite visit, we'll follow protocols from the CDC.
Here are some of the things our engineers have been working on:
- Helping our clients with transitioning to work at home, including access via LogMeIn, VPN, or access to VoIP phone systems, as well as online tools such as remote meeting / conferencing tools.
- Helping advise our clients on ways to reduce the risk of accessing corporate information from likely very insecure home systems not protected by approved security antivirus, without up to date security patches for operating systems, and possibly infected with malware.
- Educating our clients on, and protecting them from, the new Corona virus scams, fake websites, and phishing emails by malware creators to take advantage of the current situation. So, in addition to human virus issues, there are cyber-virus infections related the COVID-19. One staffer opening a map of Coronavirus cases from a phishing email or a healthcare worker’s cracked password could give cybercriminals the ability to deploy ransomware to shut down critical systems right when we need them the most.
- We are also mostly all working at home ourselves and trying to do as much as possible remotely to avoid having to do onsite visits, but still keeping systems up and running.
We're here to help. If you have any questions, please let us know. Every situation is unique and we're here to support you.
Here are some links to additional resources:
3/27/2020 - Video - How to Spot a Phishing eMail
3/27/2020 - Video - How to Launch a Video Call
3/27/2020: COVID-19 Remote Work Tips
Together we can all work through this crisis.