Technology Advisor Blog

We've worked with many of our clients to go paperless - law firms, accounting firms, medical offices... and now its our turn.  In a classic example of "the cobbler's family has no shoes", we're the last to update.

Have you ever had an important email go missing?  An important customer order that just doesn't arrive in your inbox? Well, the the first place to look is your spam filter.  There's a good chance that the email may have gotten flagged as a "false positive" for spam.  If you check your spam filter, you'll find the message.  As long as you only need to look in one place, it's a quick detour.

One of the computer support questions we get asked a lot is "If I have Antivirus software installed on my computer, how did I still get a virus?" 

Its been a few years since notebook sales surpassed desktop sales, but a weekend visit to the local Staples store shows how far this trend has gone:  On display were 15 laptops, 3 netbooks, 1 tablet, and off to the side, on a lower shelf, were 3 desktop PCs. 

Many of our clients have expressed concern after receiving intimidating emails they thought were from the IRS.  Phishing scams seem to come in waves, and the most recent wave we're seeing involves fake messages such as "your federal tax payment has been rejected".  If you look closely at the message, the emails are typically from a random address with a name that doesn't even match the email address. Identity theft is the typical goal of these messages as they try to entice you to go to a web site to enter personal and financial information.

Microsoft has a great gem of a product for small business that's basically "under the radar" - Windows Home Server. 

Every once in a while, we get a panicked call from a small business owner - "Help, my email and website stopped working - we can't get any e-mail and I'm missing important orders!".  After the usual first steps in trouble shooting - such as can they get out to the Internet at all - one of the first things we check is the domain name registration status.  Often what we'll catch is an expired domain name. 

A question we get asked a lot is "What's the best backup solution for my small business?".  The good news and bad news is that there are a lot of choices.  So many choices that it can be overwhelming.  Here are a few considerations to think about:

We are excited to announce that Jim Buccieri has joined the Ekaru team. Jim was previously the Director of Physician Services in the IT Department at Emerson Hospital where he was responsible for providing IT leadership and technical consulting assistance to physician's offices with connectivity to the hospital's technology infrastructure including the electronic medical record system. He contributed to large-scale enterprise migration projects, systems conversions and performance tuning and monitoring of applications/systems and helped set long-range technical direction and capacity plans. Jim has a long term track record in IT and he adds strength to Ekaru's healthcare focus and to our overall technology support services. Welcome Jim!