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What It's Like to Work With Ekaru
Most small business owners come to us after something has already gone wrong.
A ransomware attack that shut down operations for days, an employee who clicked a link they shouldn't have, a laptop stolen from a car with unencrypted client data on it, or simply the slow, creeping realization that their IT setup isn't actually protecting anyone.
If any of that sounds familiar, you're not alone, and you're in exactly the right place.
Who We Are
Ekaru is a managed IT services provider based in Westford, Massachusetts. We have been serving small businesses across greater Boston since 2001 (law firms, medical practices, accounting firms, non-profits, and professional services businesses of every kind.)
Our founder, Ann Westerheim, holds three degrees from MIT and a PhD in engineering. She walked away from high-tech research to build an IT company that actually serves Main Street. That decision shapes everything we do. It is why we explain things in plain English, why we pick up the phone, and why we treat your business like it matters, because it does.
We are a CRN Top 500 Managed Service Provider and one of the first IT providers in New England to earn Generative AI Certification, meaning we are equipped to help your team navigate AI tools safely and strategically.
What Working With Us Actually Looks Like
The first thing most new clients notice is that we are proactive, not reactive.
Traditional IT support waits for something to break and then sends someone to fix it, but that model is expensive, disruptive, and increasingly dangerous in a world where the average ransomware attack goes undetected for weeks before it fires. We monitor your systems continuously, apply security patches before vulnerabilities are exploited, and flag problems before they become crises.
When something does need immediate attention, our team responds. Fast.
"Michael found my issue right away and fixed it in less than 5 minutes. Could not ask for anything better."
"Michael was wonderful! He helped with an emergency in our office in the most efficient and accommodating way. I would highly recommend him to anyone!"
"The whole process was terrific, and Zac got everything taken care of without a hitch!"
Your employees get access to our helpdesk team made of real people, based in Massachusetts, who respond quickly and speak clearly.
"Thank you Jonathan and Michael — you guys are always helpful to get any issues resolved."
"Great service and quick response. Computer is working very well now."
We also handle the things most small business owners don't think about until it's too late. Cybersecurity for small businesses in Massachusetts is not just about having antivirus software, it involves patch management, employee training, HIPAA compliance for healthcare clients, data backup strategy, network security, and making sure your cyber insurance policy can actually be used when you need it. We manage all of it.
Why Small Businesses in Greater Boston Choose Ekaru
There are a lot of managed IT providers in the Boston area. What makes the difference for the businesses that work with us is usually the same thing — they want a partner who understands their business, not just their technology.
A five-person law firm in Westford has different needs than a 50-person accounting firm in Lowell. A medical practice handling protected health information under HIPAA has different compliance obligations than a marketing agency. We have spent 24 years learning the industries our clients work in, and that context changes the quality of advice and support we provide.
We also believe that an informed client is a protected client. That is why Ann wrote Cybersecurity for Main Street, a practical, plain-English guide to cybersecurity for small business owners. It is why we publish free resources, run quarterly electronics recycling events, and host cybersecurity awareness webinars for the greater Boston business community.
Is Ekaru the Right Fit for Your Business?
If you run a small business in the greater Boston area and you rely on technology to operate, you need managed IT support that is proactive, local, and genuinely invested in your success.
If you are not sure whether your current setup is actually protecting you, that is worth finding out. We offer a straightforward IT assessment with no obligation and no jargon.
We have been doing this for over two decades, and we know this community, the risks, and what it takes to keep a small business running securely and with confidence.
Contact us at ekaru.com or call 978-692-4200.