Technology Advisor Blog

Managed IT Services in Boston and Surrounding Areas

Posted by Ann Westerheim on 1/19/24 1:55 PM

Ekaru - Managed IT Services in Boston and Surrounding AreasIf you are looking for managed IT services in Boston and nearby cities, this detailed guide will explain the role of managed service providers and unpack the benefits they offer to businesses like yours. It also includes important questions to ask before you hire a Boston-area managed IT service company.

Investing in a managed IT service in the Greater Boston area is key to ensuring that your business operates smoothly. We'll explore the comprehensive suite of services provided by Boston managed IT service provider Ekaru. We'll also highlight the critical importance of cybersecurity measures that will keep your company and client data safe.

The Role of a Managed Service Provider in Greater Boston

Managed IT services in Boston specialize in delivering IT support and cybersecurity solutions to local companies. They are crucial for businesses looking to efficiently manage their IT needs, particularly for those without their own IT staff or those seeking to improve their existing tech systems.

Ekaru, a Westford-based Managed Service Provider (MSP), offers a range of IT and cybersecurity services that are integral to data security, network stability, and IT support.

Ann Westerheim, CEO of Ekaru, notes that MSPs are essential for businesses that need to establish or upgrade their IT services, playing a key role in maintaining a reliable and secure IT infrastructure. Managed service providers serve as a robust safeguard, securing your business's digital landscape while ensuring a seamless and uninterrupted flow of operations.

The Benefits of Managed IT Services in Boston

We live in a time when cybersecurity threats have become a daily occurrence. Small businesses have to bear the consequences of such attacks. Relying on a managed service provider can provide you with a sense of security and peace of mind, knowing that your IT infrastructure is under the vigilant care of experts.

There are many advantages to partnering with Ekaru for managed IT services in the Boston area:

  1. Access to a fully-equipped IT department at a fraction of the cost offers a more economical solution than employing a single IT professional or a small team.
  2. A broad spectrum of expertise becomes available through a partnership with an MSP like Ekaru, as opposed to the limited skills of an in-house employee.
  3. The availability of specialists in diverse technological domains, including wireless technology and Microsoft 365, guarantees clients receive extensive and cutting-edge services.

“There's no such thing as 100% security, but there are a lot of smart and affordable steps you can take to stay much more secure," says Westerheim.

In times when ransomware attacks on smaller companies are on the rise, it is essential to keep company computers and network s secure and operational. The consequences of not doing so can be pretty intense for small businesses. With a dedicated team vigilantly monitoring and addressing threats, your business operations can achieve enhanced efficiency and uninterrupted continuity.

MSP Services Offered by Ekaru

We deliver a suite of indispensable MSP services tailored for businesses in the Greater Boston area. Our managed IT services include:

Our cybersecurity solutions will ensure secure remote access, regular updates on the latest cybersecurity tools, and proactive measures to protect your infrastructure. With the support system and our range of services, businesses can be sure of smooth core operations while their IT infrastructure is expertly managed and secured.

What to Expect When Hiring an MSP in Boston

Ekaru is a premier provider of managed IT services in Boston and is adept at recognizing and catering to the distinct IT demands of businesses throughout Middlesex County and the broader Boston region. Our service delivery follows a thorough, step-by-step process that ensures every detail is meticulously addressed, providing our clients with all-encompassing support.

Our systematic approach unfolds as follows:

  1. Initial IT consultation. This allows us to identify if there is a mutual match between the client's requirements and what Ekaru can provide. This detailed conversation helps us identify the technology landscape, assess existing systems and infrastructure, and understand how technology is currently used to serve our clients.
  2. Evaluate the IT structure. We walk around their office to gain visual insights into their IT environment, determining the age and status of equipment. With this, we get an idea and estimate as to what approach we can take to ensure that we provide tailored services to the client.
  3. Onboarding. This step involves installing sophisticated tools to scan the entire network and generate the right asset inventory. This inventory is crucial for ensuring that all systems are up-to-date, well-maintained, and secure.

Cybersecurity for Main Street

Today, cybersecurity plays a significant role in ensuring your small business stays safe from attackers and other threats. Ekaru is a security-first organization that trusts in the significance of protecting businesses against cyber threats.

We aim to make strong businesses more competitive by safeguarding them against cyber threats. Understanding the hard work invested in growing a small business, we dedicate ourselves to ensuring your enterprise's safety.

Cybersecurity is a shared responsibility, not just for governments or large entities but for every business. As a business owner, taking proactive measures against online threats is vital. Implementing fundamental security practices like strong passwords and multi-factor authentication can significantly reduce risks and fortify your business's cybersecurity.

You can refer to our book, "Cybersecurity for Main Street: Cyber Fit in 21 Days," authored by Ekaru CEO Ann Westerheim, for a 3-week action plan to curb your risks and strengthen your cyber fitness.

The Value of Education in IT Security

Ekaru is dedicated to enhancing cybersecurity awareness through structured training modules designed to educate individuals on the importance of vigilance in IT security. Our team has actively contributed to this mission, conducting seminars throughout Boston to share knowledge and strategies.

We also organize town hall meetings, adopting an 'Ask Me Anything' format to offer practical cybersecurity advice. Recently, we held a session at a local senior center to outline straightforward and affordable online safety strategies, clarifying the often complex terminology associated with cybersecurity.

5 Questions to Ask an IT Service Provider in the Boston Area

As a business owner seeking managed IT services in Boston, it's imperative to make an informed decision about who you hire and the services they offer. Posing the right questions can help you select the ideal provider. Here are the essential queries to direct to your prospective managed IT service provider in Boston:

1. What Is Your Approach to Cybersecurity?

The most important and the first question one should ask the managed IT service in Boston is the approach they follow as a cybersecurity expert in the region. Businesses must ensure that the MSP prioritizes security and proactively safeguards their systems.

2. What Services Do You Offer?

The next critical question you should ask the managed IT service in Boston is their range of services. Having a detailed understanding of the approach gives you the time to think if the services align with the requirements of your business or not. A tailored service can make a big difference in the overall outcome.

3. Can You Provide References?

References and client testimonials greatly help your decision-making for a prospective IT partner in Boston. It’s important to hear firsthand about current clients' experiences and satisfaction levels, providing you with peace of mind and confidence in your selection.

4. What Is Your Response Time for Support?

A prompt response time for support is crucial as it can greatly impact the resolution of issues. The quicker the response to a threat, the more damage is likely to be inflicted. Therefore, a commitment to rapid and efficient support is a fundamental aspect of a managed IT service in Boston and nearby cities, ensuring minimal downtime and optimal operational continuity.

5. How Do You Stay Updated with Technology?

In the fast-paced tech landscape, it is crucial to partner with cybersecurity services in Boston that stay current with the latest developments. Inquire about their dedication to continual education and training to ensure they can offer the most modern and effective solutions.


Always Ask for These IT Reports

Regular reporting and updates are a standard expectation from a managed IT service in Boston, especially for small businesses. Ekaru goes above and beyond, providing clients with comprehensive details to ensure transparency and confidence in the online protection efforts. These detailed reports include:
  • A monthly executive summary detailing current systems and providing a comprehensive inventory list.
  • A detailed report outlining the specifications, age, and security measures of each system to ensure full transparency.
  • Regular backup reports to confirm data integrity and successful backup procedures.
  • Specialized reports focused on proactive threat hunting to enhance security measures.
  • In line with our commitment to cyber insurance, we conduct thorough vulnerability scans, resulting in extensive reports that reveal the complete patching status of your systems.

The 7 Steps of Onboarding Managed IT Services

The onboarding process when partnering with managed IT service in Boston is a crucial phase in establishing a seamless and productive collaboration. These steps are:

1. Initial Consultation

The process begins with an initial conversation to assess the compatibility between the client's needs and what the MSP can provide. The conversation helps to plan and assess the present IT structure of the client.

2. Assessment

The subsequent phase entails a comprehensive evaluation of the client's technological framework. This includes a detailed analysis of equipment age and condition, examination of network architecture, and review of existing systems.

3. Inventory Scanning

Managed IT services in Boston meticulously scan and evaluate the client's tools and technologies, from the basic to the most advanced. This process involves a precise estimation of the client's current inventory.

4. Customized Solutions

MSPs like Ekaru offer tailored solutions for clients, addressing their specific needs and challenges. These solutions may encompass IT support, cybersecurity measures, and other services required for smooth operations.

5. Implementation

Once the solutions are defined, the implementation phase begins. It includes setting up cybersecurity measures, optimizing the network, and configuring specific applications or systems.

6. Ongoing Support

Beyond the initial setup, continuous support and vigilant system monitoring are critical. Managed IT services in Boston, including providers like Ekaru, engage in constant oversight of client systems, proactively resolving issues to maintain seamless operations.

7. Education and Training

Part of the onboarding process often includes cybersecurity training and education for the client's team. It empowers employees to make informed decisions and avoid common security lapses.

Your Next Steps

Having explored the advantages of managed IT services in Boston, you're now equipped with the knowledge to securely enhance your business's online infrastructure. While modern technology propels businesses forward, it also exposes them to cyber threats like ransomware. With a trusted IT service provider like Ekaru, you can safeguard your digital ecosystem and ensure operational fluidity.

Ekaru empowers businesses in the Greater Boston area to prioritize their primary goals while providing expert management and security of their IT systems. In an era where cyber threats are a constant, investing in specialized IT and cybersecurity teams is essential for the sustained success of your business.

For more information, read Cybersecurity for Main Street, Cyber Fit in 21 Days by Ekaru CEO Ann Westerheim, available on Amazon and at Boston's local libraries. Connect with Ekaru at and secure your business's future. Stay cyber secure!

Topics: managed IT services in Boston, IT services Boston, managed service provider Boston

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