Technology Advisor Blog

Technology Tips and Advice for Remote Workers

Posted by Ann Westerheim on 3/19/20 12:16 PM

Home office - PCWorking remotely has become a necessity for many with the Coronavirus outbreak. The technology that enables many to work remotely is a great benefit to keeping many businesses operational, but it also poses many new risks for the security of your organization’s data. For example, if an employee-owned device (laptop, PC, etc.) is connected to the company’s network and contains a virus or malware, they could be spread to your company’s network. Additionally, it becomes more of a challenge to verify the legitimacy of emails (for example, you’re no longer right down the hall from your CEO who requested an unusual wire transfer), you may be unfamiliar with policies and procedures as they pertain to a work from home environment, and the list goes on.

We’ve developed a list of guidelines and tips to assist you as you prepare to work from home in a safe, functional work environment. Note, this list is intended for guidance and information purposes only. If you have any questions regarding these tips, please reach out to us for additional information.

Guidelines & Tips
  • Secure workspace
    • Ensure you have the ability to lock your devices (laptop, PC, etc.) and any business relevant information when not in use. Use the keyboard shortcut “Windows Button” + “L” to lock your screen when not in use.  Right at the moment, none of us are mobile, but in normal times, cable locks for laptops should be used when necessary. Laptops and devices should be locked out of sight and/or in the trunk if it must be left in a vehicle unattended
    • Avoid using your personal devices for work-related business.  Best case scenario is a company issued laptop with full security or a dedicated home office system with full security.  Use separate accounts if you have to share a computer in the case of an emergency.
    • Safely perform conversations without visitors eavesdropping or shoulder surfing, especially if you deal with protected information.  This is a bigger issue in “normal” times in a mobile setting like a coffee shop, but keep in mind that any regulated information has to stay protected ALWAYS.  
    • Protect the data you are accessing by using a VPN to log into the company network, and ensure you are protecting data visible on your screen with a screen protector. This is especially critical for employees who are required to be HIPAA compliant, PCI compliant, etc. 
    • Restrict the use of devices containing business-relevant information. Do not let family members, friends, or anyone but yourself use company-owned devices or personal devices used for business purposes
    • Use strong unique passwords on all your devices and accounts to prevent unauthorized access
  • Wireless Security
    • Change default Wi-Fi Router passwords
    • Enable WPA-2 or higher encryption 
    • Ensure your local router firmware is up to date
    • Limit the use of public Wi-Fi. Always use a VPN when connecting to public Wi-Fi. Never use public Wi-Fi to send sensitive information without a VPN 
  • Ensure all personal devices are secure with company-provided or personally owned antivirus and anti-malware software company 
  • Updated IOT Device firmware (smart thermostats, surveillance cameras, etc.) 
  • Ensure default passwords are changed 
  • Ensure the software on all devices within your home network is kept up to date (corporate laptop, IOT devices such as cameras and smart thermostats, personal laptops/tablets, etc.)
  • Review and follow corporate Bring Your Own Device (BYOD) and other relevant policies and procedures
AWARENESS 
  • Remote Work Employee Awareness
    • Be extremely cautious of email phishing scams
    • Limit social media use
    • Don’t reveal business itineraries, corporate info, daily routines, etc.
So many of our normal schedules and routines are temporarily disrupted.  Sadly, cyber criminals are taking advantage of this, and fake Coronavirus maps are being circulated containing malware, and there have even been some reports of ransomware attacks at hospitals.  Please remind everyone on your team to “think before you click”.  
 
Also, something we’re thinking about a lot these days, is that we’re grateful for the ability to keep doing our work remotely, and we’re acutely aware that for many, remote work is a luxury out of reach, and the crisis has a much harsher financial impact.  We’re all in this together, and we’re here to help in any way we can.

Topics: cybersecurity, remote work

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