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IT Support & Management
Three Ways to Get the Technology Support You Need:
"All In" Support Plan - We're your IT Team!
Ekaru's "All In" Fixed Price Support Plan offers small and medium-sized businesses comprehensive, proactive IT management at a predictable monthly rate. This plan includes unlimited remote support, ensuring that your team receives timely assistance whenever needed. Our dedicated technical team employs advanced, automated preventative maintenance to keep your systems running smoothly, identifying and resolving potential issues before they impact your operations. By choosing the "All In" plan, you gain access to enterprise-class IT services tailored to meet the unique needs of your business, all without unexpected costs.
Hybrid Support & Co-Managed IT
Ekaru’s Co-Managed IT Plan is designed to support your internal IT resources - whether that’s a single point person or a full in-house team. This flexible partnership model includes proactive monitoring, essential cybersecurity protection, and a set number of engineering hours each month to help tackle projects, troubleshoot issues, or provide expert backup when it matters most. Need support during a critical outage, vacation coverage, guidance on a security concern, or an extra set of hands for a complex upgrade? We’re here when you need us. This plan is ideal for businesses that already manage some of their tech internally but want the confidence and support of a trusted IT partner to fill in the gaps and strengthen their overall strategy.
Flex Time Support
Add Flex Time for Extra Peace of Mind. Both our All In and Hybrid plans can include optional Flex Time visits—reserved monthly time with a dedicated Technology Advisor who comes onsite or works directly with your team to handle proactive maintenance and those nagging "while you're here" requests.From minor tech frustrations to overlooked slowdowns, Flex Time ensures that the small issues that often get pushed aside are addressed before they impact productivity. It’s a simple, effective way to keep your systems running smoothly and your team working at their best - with zero hassle.
A primary Technology Advisor works with you and gets to know you and your business. Help is available from other Technology Advisors to cover in case of an emergency, a big project, or when specialized knowledge is needed. All Technology Advisors meet together every week to discuss issues and leverage knowledge from across the entire customer base so you get the benefit of working with a team.