Technology Advisor Blog

Verizon Star Codes

Posted by Ann Westerheim on 1/9/13 2:08 PM

Phone KeypadHave you ever hit the wrong * command on your phone and wondered what you did?  I recently added a new FiOS phone line at home, and saw that the new way to check for voicemail from a home phone is to dial *86 (*VM).  I wondered if that would work on our "regular" line, so I tried it and all I heard was "you have canceled...".  Not able to clearly hear the whole message, I was very worried at first that  I had canceled my voicemail and looked up the codes on line.  At first I had a little trouble figuring out what they are called, and then I found they are called "Star Codes".  They are also called "Calling Features".   In case you're ever in the same situation, here is a quick snapshot for reference:

Calling Features Activation and Deactivation Codes *From Verizon Web Site

Feature Activate Deactivate
*69 (Identify Last Call) * 6 9 * 8 9
Anonymous Call Rejection * 7 7 * 8 7
Busy Redial * 6 6 * 8 6
Call Block * 6 0  
Call Forwarding * 7 2 * 7 3
Call Trace * 57  
Call Waiting/Cancel Call Waiting Hookswitch *7 0
Per Line Blocking   * 8 2
Per Call Blocking * 6 7 Hang Up
Speed Dialing 8 * 7 4  
Speed Dialing 30 * 7 5  
Three-Way Calling Hookswitch

Visit the Verizon web site for a full list:  http://www22.verizon.com/Support/Residential/phone/homephone/calling+features/star+codes/star+codes.htm

Hope this helps the next user who gets mixed up with the new voicemail on FiOS lines.

Tags: Verizon, FiOs, Voicemail

What is my Wireless Security Key?

Posted by Ann Westerheim on 1/2/13 10:27 AM

Did Santa bring you a new Kindle Fire, iPad Mini, or Microsoft Surface for Christmas?  If so, probably one of the first things you wanted to do was connect to your home wireless network.  To connect, you'll be asked for a "key", which is a code that lets you in (and keeps others out).  The common dilemma is that users have set up a wireless network a LONG time ago, recorded the key, and stored it in a "safe place", only to be stumped when you look for it again.  The problem is that after you program the key into your laptop or other portable devices, your system "remembers" it, so you end up forgetting. 

Wireless Network IconDon't worry!  They key is easy to retrieve.  If you have a laptop connected to your wireless network, select the wireless icon in the lower right hand portion of the screen.  "Left click" on your mouse to view the wireless networks.  (Right-clicking allows you to "troubleshoot problems" and "Open Network and Sharing Center").  

Wireless Network PropertiesAfter you select the wireless networks icon, you'll see a list of all the wireless networks nearby, including the one you are connected to (in this case, the list is blanked out for privacy and only the first one is showing.)  "Right Click" on your network and select "Properties" to view the properties of your network, including the wireless key.


Wireless Key Show CharactersIn the "Properties" window, under the "Security" tab, you'll see the "Network Security Key" listed, with characters hidden.  To see the actual key, check the box to "show characters", and you'll have your key!

So if the encryption key that you wrote down two years ago is in a "safe place" somewhere, rest-assured you'll also find it stored electronically here.  No need to rummage through all your files!

Tags: Encryption, Security, Wireless Network, Key

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